Operations & Compliance Manager

Job Title: Operations & Compliance Manager
Location: Onsite
Job Type: Part time (3 days a week) – may increase depending on needs of the firm. 

The Company

Owen White & Catlin LLP is an established firm of solicitors with offices in South West London, Middlesex and Surrey.  We believe what makes us stand out from the rest of our peers is our commitment to quality, customer service and ensuring we recruit the best people. We take great pride in our personal service and the accessibility of our lawyers.

Operations & Compliance Manager Role

We are seeking a proactive, highly organized, and detail-oriented Operations and Compliance Manager. This role is crucial for optimizing our operational processes, enhancing efficiency, and ensuring regulatory compliance across the firm. The ideal candidate will maintain a comprehensive understanding of risk management components and demonstrate the ability to use their own initiative.

Responsibilities Include:

• Data Management:
  • Create and enforce policies for effective data management – ensuring accuracy and legitimacy of data.
  • Analyse data to provide insight and support decision-making processes within the firm.
  • Develop and oversee data security measures to protect sensitive information, ensuring compliance with data protection regulations and standards.
  • Collaborate with IT to maintain and improve database systems and software applications.

• Operational Oversight:
  • Regularly review operational processes to ensure efficient and effectiveness across departments.
  • Monitor and analyze operational performance metrics, identifying areas for improvement.

• Collaboration and Communication:
  • Work closely with departments to understand their data needs and operational challenges.
  • Facilitate training for staff on data management and compliance practices.
  • Serve as a point of contact for data and compliance related inquiries.

• Compliance and Risk Management:
  • Ensure compliance with legal regulations and industry standards related to data management and privacy.
  • Identify and mitigate risks associated with data handling and operational processes.
  • Overall responsibility for the management of the firms complaints procedures including corresponding and dealing with clients, third parties and the Legal Ombudsman.
  • Ensuring compliance with Solicitors Regulations Authority (SRA) requirements
  • Maintaining the firms Lexcel accreditation ensuring the firm is compliant for its annual inspection.

• Money Laundering Compliance
  • Being fully up to date with statutes and regulation regarding Money Laundering requirements.
  • Develop and enforce internal policies and procedures to ensure compliance with AML regulations.
  • Regularly review and update policies to reflect changes in regulations and business practices.

• Project Management:
  • Plan, execute, and oversee compliance and operational projects from inception to completion.

The Ideal Operations & Compliance Manager:

As a Operations & Compliance Manager it is essential you can demonstrate the following skills and competencies:

• Proven experience in a compliance, data management and operations role, preferably within a law firm or professional services environment.
• Analytical thinker, with good communication skills and the ability to articulate reasoning clearly and succinctly using data to make informed decisions.
• Strong attention to detail and an ability to handle confidential information in a professional and discreet manner.
• Proficiency in data management software and tools (e.g., CRM systems, spreadsheets, database management systems).
• Ability to use own initiative – a pro-active self-manager who can manage their own workload, identify areas for improvement and drive projects forward.
• Possesses in-depth knowledge of relevant laws and regulations, including GDPR and AML.

It is also desirable you can demonstrate:

• Knowledge of legal industry practices and regulations.

What We Offer

In return for your commitment we offer you:

• Competitive salary.
• A firm with a great reputation.
• Opportunities for professional development and advancement.
• A collaborative and supportive work environment.
• Private Medical Insurance
• 28 days holiday (plus bank holidays) – pro-rata

How to Apply

Send your CV to recruitment@owc.co.uk

In line with the Asylum & Immigration Act, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization and which are reasonably within the scope of the role.